Privacy Policy

Conjo Congee Pty Ltd
(ABN 13 655 578 297)

1. Introduction

Conjo Congee Pty Ltd ("Conjo Congee", "we", "us" or "our") is bound by the Privacy Act 1988 (Cth), as amended ("Privacy Act"), including the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and store personal information, including how individuals may access and correct their personal information.

This Privacy Policy applies to our website www.conjocongee.com and to our products and services.

We may update this Privacy Policy from time to time. Any updated version will be published on our website.

By using our website, purchasing our products or otherwise providing personal information to us, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

2. Personal Information We Collect

We may collect and hold personal information about:

  • customers and potential customers;
  • suppliers and service providers;
  • contractors and prospective employees.

The personal information we collect may include:

  • name, address, phone number and email address;
  • payment and transaction details (processed securely via third-party payment providers);
  • order history and customer support communications;
  • device information, IP address and website usage data;
  • location data (where enabled via your device settings);
  • any other information reasonably necessary to provide our products or services.

You are not required to provide personal information, however failure to do so may limit our ability to provide products or services to you.

If you provide personal information about a third party, you confirm that you have obtained their consent and that they are aware of this Privacy Policy.

3. Sensitive Information

We do not intentionally collect sensitive information. Where sensitive information is collected, it will only be:

  • with your consent;
  • where required or authorised by law; or
  • where otherwise permitted under the Privacy Act.

Sensitive information will only be used for the purpose for which it was provided.

4. How We Collect Personal Information

We may collect personal information:

  • when you place an order through our website;
  • when you contact us via email, forms or social media;
  • when you subscribe to our mailing list;
  • when you interact with our website (including cookies and analytics);
  • from third-party service providers who assist us in operating our business.

We store personal information electronically and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.

5. Cookies and Website Analytics

Our website uses cookies to improve functionality and user experience. Cookies help us understand how our website is used.

You may disable cookies through your browser settings; however, some website features may not function correctly.

6. Purposes of Collection and Use

We collect, hold, use and disclose personal information to:

  • process and fulfil orders;
  • process payments;
  • provide customer support;
  • improve our products, services and website;
  • send marketing communications (where you have opted in);
  • comply with legal and regulatory obligations.

We do not collect or use personal information for credit reporting, profiling or bureau data purposes.

7. Direct Marketing

We may use your personal information to send you marketing communications about Conjo Congee products, events or updates.

You may opt out at any time by using the unsubscribe link in our communications or by contacting us.

8. Disclosure of Personal Information

We may disclose personal information to trusted third parties who assist us in operating our business, including:

  • payment processors;
  • shipping and fulfilment providers;
  • IT, website and analytics service providers;
  • professional advisers.

We require third parties to handle personal information in accordance with privacy laws.

We do not sell personal information.

9. Overseas Disclosure

Some service providers we use may store or process data overseas (for example, cloud or email platforms). Where this occurs, we take reasonable steps to ensure personal information is protected in accordance with Australian privacy laws.

10. GDPR (European Union)

If you are located in the European Union, Conjo Congee acts as a data controller for the purposes of the General Data Protection Regulation (GDPR).

You have the right to access, correct, delete or restrict the processing of your personal information, subject to applicable laws.

11. Access and Correction

You may request access to, or correction of, your personal information by contacting us.

We will respond within a reasonable timeframe. We may refuse access where permitted by law and will provide reasons if this occurs.

12. Complaints

If you have a complaint about how we handle personal information, please contact us using the details below. We will investigate and respond as soon as reasonably practicable.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

13. Contact Us

Privacy Officer – Conjo Congee
Email: hello@conjocongee.com

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updated 12 December 2025

We acknowledge this country’s First Nations peoples and their ongoing strength in practising the world’s oldest living culture. We acknowledge the Traditional Owners of the lands and waters on which we live and work, and pay our respect to their Elders past, present and emerging.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.